Stay updated about any information that you might need to communicate with your customers, so check this page often.
LAST UPDATE ON 7TH JULY 2021
Greetings of the day, we hope things are going well on your end!
Just wanted to share a few quick updates in relation to our last notification about the state of printing, fulfilment, and out-of-stock orders at Printrove.
If you’re here for the first time, we strongly recommend going through our last notification here prior to reading the below updates.
Faster Restocking of Out of Stock Apparel Orders
We’re finally relieved to let you know that our vendor partners have opened up their facilities just this Monday and owing to this, you can expect faster restocking time of your out of stock orders from the next week.
To check the restock dates of a particular product, you can simply head over to the Stock Availability Page in your Merchant Panel and inform your customers the same.
Additionally, there was a glitch in our system due to which a few orders that went into processing were actually out of stock and there were no further updates from that point.
However, the same has been fixed now and you need not worry about the stock being reserved for your orders.
If there is any update on the stock in your order whatsoever, you would be duly informed about the same on your registered email with the next steps.
7 Working Days to Fulfil In-Stock Apparel Orders
Next, the timeline for dispatching your in-stock orders has been reduced from 8 working days to 7 working days and is expected to be the same for the next couple of weeks since our vendor partners have just started opening up.
From here, the shipping companies would take another 2 to 4 days to deliver your orders, so in total, you can expect a timeline of 9 to 11 working days for printing and delivery.
Nevertheless, you can expect the fulfilment timeline for your orders to go down to 3 to 4 working days in about two to three weeks from now.
Resumed Fulfilment of Framed Posters and Notebooks
Our vendor partners for framed posters and notebooks have resumed their facilities as well, and therefore, you can continue to accept orders for the same.
All accessories orders (including framed posters and notebooks) would be dispatched within the above-stated timeline of 7 working days and take about 2 to 4 days for delivery.
Returns Disposal re-enabled for your RTO Orders
Furthermore, due to the lockdown being implemented in several states, we had disabled the disposal of your Returned Orders within 30 days of them getting added to returns. (Learn more about this update here)
However, the same has been re-enabled now with the 10th of July being taken as the first day since the conditions have started to normalize.
To put this into perspective, all your orders that were “Added to Returns” before the 10th of July, will be disposed off and donated on the 8th of August it being the 30th day from the 10th of July if no action has been taken on them.
All your orders that get “Added to Returns” after the 10th of July will be disposed off within the 30 days of them getting added as per our returns policy here.
To see how many days are remaining for your Returned Orders, you can simply head over to Manage Orders > Returns in your Merchant Panel and see the “Days Left” against each Order ID.
Finally, we would like to end this update by thanking you for your continued trust in us! We know that it has been a bumpy ride in the past few weeks.
However, we are confident of things getting back to normal and would suggest you plan your marketing spend accordingly.
It’s time to focus on growing and getting better!
The Printrove Team
We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve. We shall keep you updated with any further information.
If you have any specific questions not addressed here, feel free to reach out to us over email at firstname.lastname@example.org or call us at +91 844 844 4794
LAST UPDATE ON 8TH MAY 2021
The following would be the fulfilment estimates based on our current order capacity. We would recommend you to communicate the same with your customers.
|Category||Estimated time to dispatch|
|All apparels (T-shirts, Hoodies, Crop Tops)||About 6 working days|
|Phone cases, mugs, coasters, mouse pads||About 6 working days|
|Notebooks, posters, framed posters, button badges||About 7 working days|
After we dispatch the product from our end, the courier company takes another 3 to 7 days depending on the location. So in total, you can expect the below timelines for each product category:
|Category||Total Fulfilment Time (including shipping)|
|All apparels (T-shirts, Hoodies, Crop Tops)||About 7 to 12 working days|
|Phone cases, mugs, coasters, mouse pads||About 7 to 12 working days|
|Notebooks, posters, framed posters, button badges||About 8 to 14 working days|
Kindly note that Sunday is a non-business day and has not been taken into consideration in the above calculation.
Kindly also note that since the courier companies are updating their serviceable pin codes on a real time basis, it would be difficult to provide a consolidated list of serviceable pin codes.
However, we shall try our best to update the list on a monthly basis to keep you informed.
Also, you can check the real time availability of a particular pin code on the Merchant Panel in the Create Orders Page.
International Shipping has been enabled without India Post. You can find all details here.