Stay updated about any information that you might need to communicate with your customers, so check this page often.
We have always prioritised the safety of our employees, and in these uncertain times, this is no different. We have been constantly working on making your experience better with Printrove, striving to improve by 1% everyday. Our commitment throughout has been that we are as helpful as we can be to you – our merchants – during these times of stress and uncertainty and we aim to achieve that through ensuring uninterrupted service.
As a result, we are operating with reduced capacity to adhere to strict hygiene and social distancing practices. Because of the reduced capacity, we request you to be prepared for delayed production times and slower delivery, and communicate the same with your customers. However, moving forward, we have exciting things lined up (more on this next month) and are seeing things coming back to normal.
LAST UPDATE ON 27th OCTOBER, 2020
At around 8:00 AM on October 10th, we experienced a breakdown with one of our critical printing pallets that supports many parts of our capacity, causing issues with products such as Women Round Neck T-shirts (Sizes XS, S, M), Women’s Crop Tops, and Hoodies. Due to this, all orders pertaining to the above products, that are under processing or going to be processed, shall be on hold until the 19th Of October, Monday.
As of 9:00 AM on October 19th, we’ve been successfully able to resolve the pallet issue and all the orders have gone for processing and shall be dispatched on priority.
The following would be the fulfilment estimates based on our current order backlog. We would recommend you to communicate the same with your customers.
|Category||Estimated time to dispatch|
|T-shirts (Women's Round Neck - sizes XS, S M, Women's Crop Tops and Hoodies)||7 - 9 days|
|Phone cases, mugs, coasters, mouse pads||8 - 10 days|
|Notebooks, posters, framed posters, button badges||8 - 10 days|
|T-shirts (Men's Round Neck and Women's Round Neck - sizes L and above)||7 - 9 days|
OUT OF STOCK ORDERS
We are expecting less out of stock issues on account of higher inventory threshold managed by us and also dedicated inventory with our vendors, thus enabling faster restocking. We shall keep you updated in any case.
Kindly also note that since the courier companies are updating their serviceable pin codes on a real time basis, it would be difficult to provide a consolidated list of serviceable pin codes.
However, we shall try our best to update the list on a weekly basis to keep you informed.
Also, you can check the real time availability of a particular pin code on the Merchant Panel in the Create Orders Page.
International Shipping has been enabled. You can find all details here.
We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve. We shall keep you updated with any further information.
If you have any specific questions not addressed here, feel free to reach out to us over email at firstname.lastname@example.org or call us at +91 844 844 4794