Stay updated about any information that you might need to communicate with your customers, so check this page often.
We have always prioritised the safety of our employees, and in these uncertain times, this is no different. We have been constantly working on making your experience better with Printrove, striving to improve by 1% everyday. Our commitment throughout has been that we are as helpful as we can be to you – our merchants – during these times of stress and uncertainty and we aim to achieve that through ensuring uninterrupted service.
As a result, we are operating with reduced capacity to adhere to strict hygiene and social distancing practices. Because of the reduced capacity, we request you to be prepared for delayed production times and slower delivery, and communicate the same with your customers. However, moving forward, we have exciting things lined up (more on this next month) and are seeing things coming back to normal.
LAST UPDATE ON 7th AUGUST, 2020
In response to the sudden surge in orders during the lock down, we have added a new DTG printer to our army of printers. The following would be the fulfilment estimates based on our current order backlog. We would recommend you to communicate the same with your customers.
|Category||Estimated time to dispatch|
|T-shirts (DTG)||4 - 5 days|
|Phone cases, mugs, coasters, mouse pads||6 - 7 days|
|Notebooks, posters, framed posters, button badges||6 - 7 days|
OUT OF STOCK ORDERS
We are expecting less out of stock issues on account of higher inventory threshold managed by us and also dedicated inventory with our vendors, thus enabling faster restocking. We shall keep you updated in any case.
Kindly also note that since the courier companies are updating their serviceable pin codes on a real time basis, it would be difficult to provide a consolidated list of serviceable pin codes.
However, we shall try our best to update the list on a weekly basis to keep you informed.
Also, you can check the real time availability of a particular pin code on the Merchant Panel in the Create Orders Page.
You can now resume shipping internationally without having to worry about any legal documentation with our courier partners like DHL and India Post.
We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve. We shall keep you updated with any further information.
If you have any specific questions not addressed here, feel free to reach out to us over email at firstname.lastname@example.org or call us at +91 844 844 4794