FREQUENTLY ASKED
QUESTIONS

Find answers to the most commonly asked questions

GETTING STARTED

No, there is no monthly fees or subscriptions. But you are required to make an initial recharge of Rs. 5000 which is given back entirely as credits. You can use that Rs. 5000 to pay for the orders you place.

It takes only 5 minutes to create and activate your account. Log on to merchants.printrove.com and sign up with your email ID. After logging in, make the payment of Rs. 2000 and your account will get activated instantly.

Yes, you can order samples at samples.printrove.com before creating your merchant account. 

DESIGN GUIDES

You do not have to email us the design file for every order. You can manage all your printable designs on the Design Library on Printrove’s Merchant Panel. You can learn about preparing the design files for each product here.

You can upload JPEG and PNG. For t-shirts, it is mandatory that you save the design in a PNG format with a transparent background. Not doing so would make the t-shirt look oddly printed and might be a reason for customer return.

A minimum of 300 DPI (dots per inch) is required in order for any product to print properly. Maximum file size supported is 15 MB.

Not exactly. You can directly upload your designs on our live inspector of the merchant panel and adjust the size of the design visually. If you need more control on your designs, Photoshop is recommended.

Your designs are completely safe on our servers. Our printing process is highly automated with the least manual intervention. Our process does not involve transferring of your design files over emails since all our products are printed in-house. 

You can use Printrove’s Mockup Generator which is available for all the products we print on and is competely FREE. You can also use our Bulk Mockup Generation services to quickly upload all your designs on your eCommerce store.  

ORDER PROCESS

Placing an order is really simple. After logging in the Merchant Panel follow the steps here

Yes, you can place orders using a CSV file. Please follow the instruction here.

Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.

All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Chennai, Tamil Nadu, it roughly takes 3 to 5 working days after the product is dispatched.

Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click. 

SHIPPING PROCESS

We ship all your orders through Delhivery, FedEx and India Speed post. Pin codes that are not eligible for cash-on-delivery with Delhivery and FedEx can be shipped as prepaid through India speed post.

You can download the serviceable pin code list from here.

All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Chennai, Tamil Nadu, it roughly takes 3 to 5 working days after the product is dispatched.

Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click. 

No, there is no branding of Printrove anywhere on the product or the packages whatsoever. They’re completely white labelled.

Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.

Yes, we support international shipping via Aramex and India Post. Please check out this article to know more about it

MANAGING RETURNS

Courier returns happen when the end customer rejects an order, mostly cash-on-delivery (COD) orders. In this case, the product returns back to our facility and is updated on the merchant panel.

Yes, you can. The returned orders show up on the merchant panel, which you can choose to reship it to any address. You can save on printing the product once again. 

If a defected or a misprinted product reaches the customer, we replace it at no additional charges. You just have to share the images to support@printrove.com.

If the package is lost in transit, we shall reprint all the products in that particular order and have it shipped once again. 

STORE INTEGRATIONS

Yes, we have ready plugins available for Shopify and Woocommerce to make the order process fully automated. 

For other platforms like Magento, Prestashop or your own custom-built eCommerce platform you can use our custom APIs. You can request for the documentation by getting in touch with us at support@printrove.com

Yes, since our integration works on Stock Keeping Unit (SKU), only products that are synced with Printrove’s SKU library will be fulfilled.

You can follow the detailed instructions given here or get in touch with us at support@printrove.com

No, that feature is not yet available.

ACCOUNTS AND BILLING

COD remittances take approximately 10 to 15 days to arrive in our bank accounts from the courier companies and are transferred to your account on every Friday after we receive it. You can read more about it here.

Invoices are generated every 15 days starting from the 1st of every month.

Yes, you can claim the paid GST as input tax credit by updating your GSTIN in the Profile section of the merchant panel.

You can find the HSN codes of all the products here.

Looking for more in-depth information on how everything works?